How it Works

Welcome to Gimars’ self-service page for process warranty requests and inquiries.All Gimars warranties are automatically tracked in our system,so there is no need to register your product.This page is for you to reach out to us when you have issues with your product or to quickly help you resolve any other issues you’re experiencing.We apologize in advance for any inconvenience that your Gimars purchase may cause have caused.

Please note that this page is applicable to purchases made through the Gimars-Official Store on this website or Amazon and other websites.For purchases made through Gimars authorized resellers, please contact them directly.

All products purchased from Gimars come with a hassle-free warranty.You can find the precise warranty period of the product in the literature inside its box or on this chart.You can also verify the warranty period with our customer service team in the body of your massage.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you.It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all the information you provide;we know that your time is precious.Warranty Information Tips:

Order ID: You can find it in the order history of the account that purchase was made through.

Model: You can find it in your account’s order history,as well as on the packaging or manual of the product. Some products come with the model number printed directly on them.Model numbers help us identify the exact make and model of your product more accurately than a product name would.

SN: The SN can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: AXXXXXXX.

Note: Before Gimars can issue a replacement, defective items may need to be returned for quality inspection.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through. Model Number: You can find this in your account’s order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would. SN: The SN can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: AXXXXXXX. Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection.